Delete Your Account

Customers

Open the Trycyclo app and go to Profile → Delete Account. Confirm the prompt to submit your deletion request — no need to contact support.

Drivers

In-app deletion for driver accounts is rolling out shortly. Until then, email privacy@trycyclo.com from your account's registered email address with the subject “Delete my account”, and we'll process the same request on your behalf.

What happens next

• Your account is immediately deactivated — you're signed out and can no longer log in or be booked/matched for pickups.
• For 30 days, the deletion is reversible: contact privacy@trycyclo.com before then if you change your mind and we'll restore your account.
• After 90 days, your personal information (name, email, phone, saved addresses) is anonymized and can no longer be tied back to you.

What's kept

Trip and payment records are retained in anonymized form after your account is deleted — this is required for our tax, accounting, and legal obligations. Once anonymized, these records no longer identify you personally. Photos you uploaded (profile, trip, and verification documents) are removed from active systems during this process.

Questions

Reach us at privacy@trycyclo.com for anything not covered here, including requests to delete specific data without deleting your whole account.